Common Questions About Mobile Grooming
Do you need to use my electricity or water?
Our vans carry their own clean water which is heated for use and we capture all dirty water in a separate tank. We ask that we have access to an outlet for our 100-ft extension cord for power. However, if this is not an option, we can provide a generator for a small fee.
How long does the process take?
The amount of time spent depends on the size, breed, and temperament of the pet, as well as the regularity of grooming the pet has received. Typically, we allot 1-2 hours per pet. If more time is spent, additional charges may be made.
Do you require vaccinations?
No. This is a one-on-one experience. Your pet will not be in contact with other animals. Because of this, we do not require a copy of vaccinations for the groom. By law, the state will require a copy of vaccinations if the dog bites or attacks the groomer.
Can I be in the salon during the groom?
Due to safety and liability issues, we cannot allow anyone other than the trained stylist and pet in the van during the appointment. We would be happy give you a tour of the van before the appointment begins.
Can I use my own shampoo?
Yes. We use Espree products and offer Hypo-allergenic options. However, if you are more comfortable using your own pet shampoo or vet prescribed shampoo, we would be happy to use your own.
Do you sedate pets?
Under no circumstances would we sedate a pet. If a pet is aggressive, please let us know before the appointment begins. We reserve the right to stop or walk away from an appointment if we do not feel that we can adequately complete the groom. We will still charge for the service fee as well as any grooming that was completed.
Can you make a house-call for nails only?
Yes. Nail maintenance is very important. We recommend trimming the pet’s nails every 6-8 weeks depending on how active the pet is. Please call our office to get an estimate for a nails only visit.
Can I request the same groomer for every visit?
Of course! If you would like to use the same groomer for every visit, we would suggest setting up a standing appointment. This means that you would automatically have an appointment set up with the groomer of your choice (if availability permits) as frequently as you would like.
Do you have a weight limit for dogs?
We do not have a set weight limit for dogs. However, if a very large dog cannot stand or needs to be lifted onto the table or into the tub, we may not be able to complete the groom. Please let us know ahead of time if the pet cannot stand well or needs assistance getting into the mobile salon so that we can best accommodate the pet’s needs.